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How do I manage my helper?

How should I pay my helper’s salary?

You can either pay your helper's salary by cash or bank transfer. Please ensure that monthly payouts are recorded.

How do I set up a bank account for my helper?

Helpers who have their work permit newly issued now have a POSB bank account automatically set up. Helpers without one can set it up online.

My helper is sick. Who is responsible for her medical fees?

Under MOM regulation, employers are responsible for paying their helper’s medical fees

Is dental covered under helper insurance?

Dental is not covered under helper insurance

What is home leave?

Home leave is short-term leave/vacation taken by the helper to return to her home country. Depending on her nationality, certain procedures might have to be undertaken in order for the helper to go on home leave.

Home leave for Indonesian helpers

You and your helper would have to visit the Indonesian Embassy in Singapore to complete home leave processing procedures

Home leave for Filipino helpers

Filipino helpers have to undergo home leave processing, which includes obtaining certain documents from the Philippines Embassy

What is the performance bond? (For helpers returning to Philippines for home leave)

The performance bond is a requirement by the Philippines embassy and has to be purchased as part of the home leave processing. It costs $67.

Do you offer contract renewal services?

Yes, our agency offers renewal services if you wish to renew your helper's contract after 2 years

I might terminate the contract with my helper. What should I do?

Our agency is able to assist you in transferring your helper and hiring a new helper

What is the notice period if I want to terminate the contract with my helper?

The notice period is typically 4 weeks to allow both parties a smooth transition

Do you offer any training for helpers?

Helpers can enroll in training courses in organizations like HOME Academy, Aidha, ACMI and Expat Kitchen.

Should I increase the salary of my helper?

It is encouraged to provide bonuses to reward good performance of helpers

What does the 6 months medical checkup cover?

Information on the mandatory medical checkup every 6 months

Are public holidays considered days off?

Information on public holidays being counted as additional rest days

Should I provide rewards and bonuses for my helper?

Providing rewards to your helper

I have moved to a new address/residence. What should I do?

Update change in address on helper's work permit online on MOM or at the police station

My helper has lost her work permit. How do I get a replacement?

Getting a replacement work permit

Am I allowed to bring my helper on holiday?

Responsibilities of a employer bringing their helper on a holiday

My helper needs to renew her passport. Who is responsible for paying the renewal fee?

Information on a helper's passport renewal fee

What should I do if my helper has taken a loan from a moneylender?

Information on what to do if your helper has taken a loan

Should I set a curfew for my helper on her rest day?

Information on conditions of a rest day

I have terminated a contract with my helper. Can I receive a refund of the insurance premium?

NTUC Income insurance that has 26 months coverage can be partially refunded if the contract was terminated within 12 months
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