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I am a Premium member
I am a Premium member
How can I meet the helpers who apply through your agency?
Go Premium with us and contact helpers to arrange interviews with them directly.
How long does it take to confirm a helper through your agency?
Most employers hire a helper within two weeks.
Are all the available helpers displayed on your website?
All of the helpers who apply at our agency and pass our screening are displayed on the website. New helper profiles are also added on a daily basis.
How often do you check the availability of the helpers who apply through your agency?
We check every two days on the availability of all existing helpers on our database.
What does the transfer date refer to?
The transfer date of a helper is when she can start to work for a new employer.
How do I make an offer to a helper and what are the terms I have to include?
Breakdown of important terms to include when making an offer.
I made an offer to a helper who applied through your agency and she accepted it. What’s next?
Hire in a breeze, we handle the paperwork! Reach out to us to start the process
Am I able to process the hiring paperwork on my own?
All paperwork processing will be handled by We Are Caring.
I want to hire a helper I have found on my own. Can you help with the paperwork process?
Yes, our agency offers full work permit processing services.
I have purchased the Premium plan but found a helper on my own. Can I get a refund?
A refund policy is available if you engage our agency for the subsequent work permit processing.
I have purchased the Premium plan. What happens if I don’t find a helper with your agency?
Our Premium plan maximizes the success of employers and helpers finding the best match.
My future helper holds a Special Pass, can I still hire her?
We must assess her situation before giving a definitive answer.
Can I hire more than one helper?
Employers are eligible to hire more than one helper if they meet certain criteria.
What are the costs involved in employing a helper during the entire contract?
Full breakdown of costs of employing a helper during the 2-year contract.
Can I get a reference from the helper’s current employer?
Go Premium to get access to references of helpers when available.
I am unable to reach a helper on her mobile phone.
Helpers are more contactable and responsive after dinnertime.
Are public holidays considered days off?
75% of our customers consider them as days off.
What sort of room and living accommodation should I provide my helper with?
Helpers must have adequate space and privacy.
Should I provide a food allowance or share the food with my helper?
Most employers share food with their helper instead of providing a food allowance. If one is provided, it is usually $40-$50 a week.
Should I set a curfew for my helper on her rest day?
Curfews are not mandatory and if set, must be discussed with the helper in advance.